Customer Support

Customer support

This page collects the answers to the questions we get most, with a link to the policy that covers each one in full.

How to reach us

Email: info@requipco.com
Phone: +1 (212) 555-0147
Contact form: Contact us

Please add your order number to any message about an existing order.

Customer service hours

Monday to Friday: 9:00 - 17:00. Saturday and Sunday: closed. We aim to respond within 24 hours.

I want to return something

You have 30 days to return an item, counted from the day you receive your order. Email us with your order number and the item, and we will send the return address and instructions. Full details are in our refund policy.

My item arrived damaged

Email us within 14 days of delivery with your order number, a photo of the item and a photo of the outer packaging. We arrange a replacement or a refund and cover the return shipping. See the refund policy.

I received the wrong item

Send us your order number and tell us which product arrived instead. We will get the correct item to you and organise the return of the wrong one at our cost. See the refund policy.

My parcel is delayed

Delivery takes 6-12 working days (Monday to Friday). If you are past that window, or tracking has shown no new scan for more than 5 working days, contact us and we will chase the carrier. More on timing in our shipping policy.

Where is my refund?

After your return arrives and is checked, we process the refund within 14 days to your original payment method. Your bank may need a few more working days to show it. Details are in the refund policy and the terms of service.