Track your order
Every Requipco order can be followed from our warehouse to your door. Here is how it works.
Your tracking link
When you place an order, you first receive an order confirmation email. That email is not a tracking email. Once the parcel is packed and handed to the carrier, we send a second email with your tracking number and a link to the carrier's tracking page. Use that link to see the current status.
When tracking starts to update
Tracking usually begins showing movement within 1 to 3 working days after the shipping email. Before the first carrier scan, the status can read as "label created" or show no information at all. This is normal and does not mean the parcel is lost. Total delivery takes 6-12 working days (Monday to Friday).
If tracking does not move
Quiet periods happen, especially when a parcel is being transferred between carriers or is clearing a sorting hub. If your tracking shows no new scan for more than 5 working days, or you are past the 6-12 working day window, email info@requipco.com with your order number. We will open a case with the carrier and keep you informed until it is resolved.
Other things worth checking
- Check your spam or promotions folder for the shipping email.
- Confirm the delivery address on your order confirmation is correct.
- Check whether a neighbour or building reception accepted the parcel.
- Look for a carrier card about a pickup point or a second delivery attempt.
Contact us about a shipment
Email info@requipco.com or call +1 (212) 555-0147. Our hours are Monday to Friday: 9:00 - 17:00. Saturday and Sunday: closed. We aim to respond within 24 hours. Shipping details are also explained in our shipping policy.
Unity Commerce Global LLC
30 N Gould St, Ste R, Sheridan, 82801, NL
Email: info@requipco.com
Phone: +1 (212) 555-0147
Contact page: Contact us