Shipping policy

At REQUIPCO, we're proud to deliver to customers right across the United States with shipping that's reliable and hassle-free. Below you'll find everything you need to know about how your order reaches you.

1. General Shipping Information

We currently ship to addresses throughout the contiguous United States. The available shipping options, costs and delivery estimates can vary depending on your location and the size and weight of your order. Larger cooling units may ship on a separate freight service — where this applies, it is noted on the product page.

2. Processing Time

Most orders are prepared and dispatched within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During busy periods or promotional events — particularly the summer cooling season — processing may take a little longer. If there's any delay, we'll keep you updated.

3. Shipping Rates

We offer free shipping on every order, with no minimum spend required.

4. Estimated Delivery Times

Once your order has been processed, this is roughly what to expect:

  • Processing time: 2–3 business days (Mon–Fri)
  • Transit time: 4–9 business days (Mon–Fri)
  • Total delivery time: 6–12 business days
  • Order cut-off: 6:00 PM (MT)

Please bear in mind that these are estimates and can be affected by carrier delays or severe weather.

5. Shipping Restrictions

We're unable to deliver to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Deliveries to Alaska, Hawaii and US territories may be unavailable or subject to longer transit times. Some items may also be subject to shipping limitations based on federal or state regulations, or carrier rules on pressurized and refrigerant-containing goods.

6. Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking link. It can take 1–3 business days before the carrier's first scan appears — before that, tracking may show "label created" or no information at all. This is normal. If your tracking shows no new scan for more than 5 business days, contact us and we'll open a case with the carrier.

7. Failed Deliveries and Returned Parcels

If a delivery fails — for example due to repeated failed attempts, an incorrect address, or a parcel that can't be delivered — your order may be sent back to us. We'll get in touch to arrange a fresh shipment, which may involve additional shipping costs.

8. Lost or Damaged Parcels

If your parcel arrives damaged or goes missing in transit, please email us straight away at info@requipco.com. Photos of the item and the outer packaging help us move quickly. We'll liaise with the carrier to investigate and put things right as soon as possible.

9. Updates to This Policy

We may revise this shipping policy occasionally — for instance to stay aligned with Google Shopping requirements or to improve our service. The most up-to-date version is always shown on this page. (Last updated: August 13, 2026.)

10. Contact Information

Store name: requipco
Company name: Unity Commerce Global LLC
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Warehouse Address: 180 Twin Spruce Ln, Afton, WY 83110, United States
Company nr.: 2026-001948431
Phone: +1 (212) 555-0147
Email: info@requipco.com

Monday to Friday | 09:00 – 17:00 (MT)
Weekends | 11:00 – 16:00 (MT)

We aim to respond to your inquiries within 24 hours.