Refund policy

At REQUIPCO we want you to be completely happy with every order. If something isn't quite right, our return process is built to be simple and fair.

Returns – 30-Day Window

You may request a return for up to 30 days from the day your order is delivered. To be eligible, the item must be unused, uninstalled, and in the same condition in which it reached you, with any original packaging, tags, manuals and accessories still included. We'll also need your order number or proof of purchase.

To get started, simply email us at info@requipco.com with your order number and a short explanation of why you'd like to return the item. Once we've reviewed and approved your request, we'll send you clear instructions on where and how to ship the parcel back.

Please note that items sent back without an approved return request first cannot be processed. If anything is unclear, reach out before returning your order.

Damaged, Faulty or Incorrect Items

We recommend inspecting your order as soon as it arrives, including the outer carton. If your item turns out to be defective, was damaged in transit, or you've received the wrong product, contact us within 14 days of delivery so we can assess the situation and make it right. Please include your order number and photos of both the item and the outer packaging — carriers require this to process a claim.

Cooling and refrigeration units are also covered by the manufacturer's warranty where one applies. Warranty terms are supplied with the product; contact us and we'll help you make a claim.

Return Shipping Costs

Unless your item is faulty, damaged on arrival or was sent to you in error, the cost of returning an item is the customer's responsibility. We'd recommend using a tracked service, as we can't be held responsible for parcels that go missing on their way back to us. Where a return is the result of our mistake or a defective product, we'll cover the return shipping cost and send you a prepaid label.

Items We Cannot Accept

Some products fall outside our standard return policy, including:

Units that have been installed, wired in, mounted, or charged with refrigerant
Items returned without their original packaging, mounting hardware or accessories
Personalized, special-order or made-to-order items
Opened refrigerant canisters, sealants and other consumables
Hazardous materials, flammable liquids or pressurized gases

Gift cards are non-refundable. Clearance and final-sale items are marked as such on the product page and cannot be returned unless faulty. Faulty items — including sale items — can always be returned. If you're unsure whether your item qualifies, get in touch and we'll be glad to clarify.

Exchanges

We're happy to exchange an item within 30 days of delivery — for example for a different capacity, size or model — as long as it meets our return conditions (unused, uninstalled, in its original packaging, with all accessories included). To request an exchange, email us at info@requipco.com with your order number and the item you'd like instead, and we'll guide you through the next steps.

If the item you want is in high demand, the fastest way to secure it is to return your original order (once approved) and place a new order separately. If you'd prefer us to arrange a direct exchange instead, just let us know and we'll take care of it.

Order Cancellations

If your order has not yet been handed to the carrier, we can usually cancel it or change the delivery address at no cost. Email us as soon as possible with your order number. Once the parcel has shipped, please use the 30-day return window instead.

Refunds

Once we've received and inspected your return, we'll notify you whether the refund has been approved. Approved refunds are issued to your original payment method, normally within 10 business days. Do keep in mind that your bank or card provider may need additional time to process the refund and show it on your statement.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at info@requipco.com.

Contact Information

Store name: requipco
Company name: Unity Commerce Global LLC
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Warehouse Address: 180 Twin Spruce Ln, Afton, WY 83110, United States
Company nr.: 2026-001948431
Phone: +1 (212) 555-0147
Email: info@requipco.com

Monday to Friday | 09:00 – 17:00 (MT)
Weekends | 11:00 – 16:00 (MT)

We aim to respond to your inquiries within 24 hours.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@requipco.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@requipco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is faulty, damaged or incorrect, we cover the cost of the return shipping. If you simply changed your mind, the cost of returning the item is yours.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@requipco.com.